Lost Baggage

If you cannot find your baggage in the arrivals hall, please proceed to the Lost&Found desk, located in the Arrivals Hall to file a lost baggage claim.

The passenger shall describe the baggage in detail using the IATA Table Codes, providing the personal details and producing the boarding pass with the baggage tag receipt. Passenger Services Agent (Ground Service Agent) enters the data acquired into the WorldTracer Baggage Tracing System (to trace your baggage, the active baggage tracing system requires up to 35 days) or fills in the data by hand using the right form. Having filed the lost baggage claim, the passenger receives the Property Irregularity Report (PIR) with the claim number and the website address WorldTracer.aero (for Ryanair) to get information on the lost item.

Baggage claim procedure:

  • personal baggage claim at the airport;
  • baggage shipment via courier.

All actions and decisions are made in agreement with the passenger.

Lost Luggage

Tel: +48 52 36 54 651
e-mail: ll@bzg.aero

Couldn’t find what you were looking for?

Feel free to contact the airport helpline available at +48 52 365 47 00

Get to know
our airport